TERMS & CONDITIONS

​Our Contract
All bookings are made directly with Wanderlust Women’s Adventures (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your tour itinerary. 

​Your details 
Once a booking is confirmed, you must complete & supply all details on the booking form for each person, including a copy of the front page of your current passport, and any pre-existing medical conditions, which may affect your ability to participate or complete your travel arrangements.

Tour Bookings & Payments 
To book/confirm your trip, a non-refundable deposit of $1000 AUD is required for us to commence tour bookings.  All payments are paid to Wanderlust Women’s Adventures for the tour. Final payments must be made 60 days before departure. If you book less than 60 days before departure the total tour price is payable.

Passports and Visas
All pax must carry a valid passport before departure. The passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits, and certificates. Wanderlust Women’s Adventures is not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. 

CANCELLATION TERMS
Cancellation by the traveler:
1. If you the passenger cancels a trip after making a booking with us, you will lose some or all of the money paid for the trip.
2. A cancellation will only be effective when Wanderlust Women’s Adventures receive written confirmation via email of the cancellation to info@wanderlustwomensadventures.com.

If you cancel a trip: 
1. 60 days or more prior to departure, we will retain the deposit only;
2. Between 30 and 59 days prior to departure, we will retain deposit plus 50% of the total booking cost; 
3. Less than 30 days prior to departure, we will retain deposit plus 100% paid by you in connection with the booking.

Cancellation by Wanderlust Womens Adventures:
We may cancel a trip at any time up to 30 days before departure if we do not have our minimum booking numbers. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate your planned itinerary or tour. If we (Wanderlust Women’s Adventures) cancel a trip you may choose between applying the amounts paid toward an alternative WWA tour date within the next 12 months or alternatively you may receive a total tour refund, less a 10% administration fee.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking and strongly encourage Travel insurance with full cancellation cover at the time of booking.

International Airfares
International airline tickets are not included in our land tour prices. 

Hotel Bookings 
On all tour itineraries, it is the responsibility of Wanderlust Womens Adventures (WWA) and their suppliers to choose and book hotels on your behalf. We do not guarantee any hotel booking. Hotel and other forms of accommodation may be changed due to unforeseen circumstances beyond our control by hotel operators or our local suppliers.

Local Tour Operators Staff /Porters
WWA will be engaging the services of Local staff in Africa to arrange and run the journey and trek. These local tour operators are independent of Wanderlust Womens Adventures and WWA takes no responsibility or liability of an accident or injury caused by the local providers. You engage on this tour at your own risk.

Severability
In the event that any term or condition contained in these Booking Terms & Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or conditions shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue binding. 

Errors & omissions
Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including website and itinerary, we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur. 

Responsibility & Flexibility & Itinerary Changes
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility. The itinerary provided is representative of the type of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances, political disturbances, events or safety concerns, or other events outside of the control of WWA.

Acceptance of Risk
You acknowledge that the nature of the travel in Africa is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives in western countries. We use information from government foreign departments and reports from our local contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept the personal risks of this type of travel.

Authority On Tour/Local Tour Operators/Laws
Our group trips are run by our local tour providers in Tanzania, Africa.  The decision and expertise of these companies is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or local guide, or interfere with the well-being or mobility of the group, we may direct you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

Consumer Protection
All money received as payment for your tour is deposited into the Wanderlust Womens Adventures bank account held in Australia. Your money remains there until your trip is completed or the services comprising your holiday have been paid for by us. 

Disclaimer It is a pre-requisite of acceptance of traveling/booking with Wanderlust Womens Adventures, that all passengers remove any form of responsibility from Wanderlust Womens Adventures and its staff in the event of personal accident or injury. All travelers must sign a waiver form.

Travel Insurance
Travel insurance is 100% compulsory for all Wanderlust Womens Adventures and must be obtained prior to travel. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers trip cancellation, curtailment and loss of luggage and personal effects, and high altitude trekking to less than 6000m. You must provide 
proof of your travel insurance; you will not be able to join the trip without it. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. 

Complaints
If you have a complaint about your trip please firstly inform our local staff immediately so they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaints should be put in writing via email to Wanderlust Womens Adventures info@wanderlustwomensadevntures.com  within 10 days of your return from trip. Wanderlust Womens Adventures will not accept any claims received after this period. Any claims or disputes must be done through the state of NSW Australia.  Response to complaints can take up to 30 days from receipt.

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